Privacy Policy

This policy explains what personal information York Muay Thai (operated by York Muay Thai Inc., "we", "us") collects, how we use it, and the choices you have. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

What we collect

• Contact details you give us, such as your name, email address and phone number, when you chat with us, book a free trial, answer a Facebook or Instagram lead form, or contact us.
• Messages you send us, and information about your class interest, such as which program you asked about.
• Basic website information, such as pages visited and device type, collected through cookies and similar tools.

How we use it

• To reply to you and book classes or trials.
• To send reminders, confirmations and follow-ups about your request.
• To send offers, promotions and updates from the gym, where you have agreed to receive them. You can opt out at any time.
• To run and improve our website and services.

Text messages

If you give us your mobile number through our website chat or our Facebook or Instagram lead form, we may text you about your inquiry, class bookings, reminders, offers and updates from the gym. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text message opt-in data and consent will not be shared with any third parties.

Who we share it with

We do not sell your personal information. We use service providers to run our business, such as our messaging, booking, website, email and customer management tools. Some of these providers store or process information outside Canada, including in the United States, where it may be subject to the laws of that country. We share information only as needed for them to provide their services to us. Text message opt-in data and consent are never shared, as described under Text messages above.

Cookies

Our website uses cookies and similar tools to make the site work and to understand how it is used. You can block or delete cookies in your browser settings. Some parts of the site may not work as well if you do.

How long we keep it

We keep personal information only as long as we need it for the purposes above, or as the law requires.

Your choices and rights

• Opt out of texts by replying STOP. Opt out of emails using the unsubscribe link.
• Ask to see, correct or delete the personal information we hold about you.
• Withdraw your consent, subject to legal or contractual limits.

To make a request, email [email protected] or call 416-739-8424.

Complaints

If you are not satisfied with how we handled your information, contact us first. You can also contact the Office of the Privacy Commissioner of Canada.

Changes to this policy

We may update this policy. The date at the top shows when it was last updated.

Contact

York Muay Thai, operated by York Muay Thai Inc.
153-155 Limestone Crescent, North York, Ontario M3J 2R1
416-739-8424 · [email protected]